Refund Policy

Before ordering

Confirm the plan duration, one-connection setup, device compatibility and current channel availability before ordering.

Requesting a review

If you believe an order was not supplied as agreed, contact DinoOTT on WhatsApp with enough order information for the issue to be reviewed.

Technical issues

Temporary channel changes, third-party app changes, device issues or customer-side internet problems do not automatically establish refund eligibility.

Order-specific review

Any refund decision depends on the specific order and the service terms that applied when it was placed.